Refund Policy
Last updated: 2026. Draft — figures marked [ ] must be confirmed by JS NEXA HUB before publishing.
This policy explains how refunds are handled across JS NEXA HUB's two service types: custom software/ERP development projects, and subscription-based SaaS products (Grocery Manager, JS POS, and similar platforms).
1. Custom Development Projects
Custom software, ERP, and website development projects are billed in staged payments tied to project milestones (e.g. advance, mid-project, final delivery). The initial advance payment is non-refundable once development work has commenced, as it covers requirement analysis, architecture planning, and engineering time already committed. Payments for milestones not yet started remain refundable in full.
2. SaaS Subscription Products
For subscription-based products, new customers receive a 7-day trial period during which a full refund may be requested with no questions asked. After the trial period, subscription fees already billed for the current billing cycle are non-refundable, but you may cancel to prevent future billing. Pro-rated refunds are issued only where JS NEXA HUB is at fault (e.g. extended unresolved downtime).
3. Non-Refundable Items
Domain name registrations, third-party licensing fees (SMS gateways, payment gateway setup fees), and custom design/branding work once approved by the client in writing are non-refundable, as these are paid onward to third parties or represent completed, delivered work.
4. How to Request a Refund
Send a written request to info@jsnexa.com.lk or message us on WhatsApp at 075 375 1921 with your invoice/order reference. Eligible refunds are processed within [ 7–14 business days ] to the original payment method.
5. Contact
Questions about this policy: info@jsnexa.com.lk or 075 375 1921.