Cancellation Policy
Last updated: 2026. Draft — figures marked [ ] must be confirmed by JS NEXA HUB before publishing.
This policy explains how clients can cancel an active engagement with JS NEXA HUB, whether a custom development project or a SaaS subscription.
1. Custom Development Projects
A project may be cancelled at any stage by written notice to info@jsnexa.com.lk. Work completed up to the cancellation date is billed at the agreed rate; any advance already paid for milestones not yet started is refunded per our Refund Policy. Source code and deliverables completed and paid for are handed over to the client.
2. SaaS Subscription Products
Subscriptions may be cancelled at any time from your account settings or by contacting us directly. Cancellation takes effect at the end of the current billing cycle — you retain full access until then, and are not billed again afterward. We do not require advance notice for standard monthly cancellations.
3. Data After Cancellation
After a SaaS subscription is cancelled, your business data (inventory, sales records, reports) remains available for export for [ 30 days ], after which it may be permanently deleted from our servers. We recommend exporting your data before your final billing date.
4. Cancellation Initiated by JS NEXA HUB
We reserve the right to suspend or cancel service for non-payment after 7 days past due, following written notice, or for violation of acceptable use.
5. Contact
To cancel or ask questions: info@jsnexa.com.lk or 075 375 1921.